Deliver value so strong, "no" feels impossible

I got sold the other day. 

A quick and choreographed salesperson had me in awe of his process. Within 10 minutes, I was parting with my money…and I was happy about it.

Here’s what got me…I knew I was being sold. However, his genuine spirit and buttery compliments made it tough to cut him off or argue, and the product being demonstrated was freaking fantastic!

I was dumbfounded. Usually, it’s a slick salesperson with a decent product, or a reliable product with an unskilled salesperson. But an entertaining salesperson with an astonishing product, an anomaly. 

Alex Hormosi talks about delivering so much value that your client or potential client feels silly saying “no”. That’s what this was 100%.

So my coaching question for you today is, when was the last time you did a client experience audit of your own service or product? 

Here are a few questions to consider:

• How often are we exceeding client expectations?

• How can the client experience be improved, simplified, or more clearly communicated?

• Where can we provide additional value that positively impacts the client?

Often, innovation is right under the surface—it just takes the right questions to uncover it.

If this hits home, and you’d like to explore your own client experience (or the leadership needed to support it), I’d love to help. Let’s schedule a complimentary coaching call and see what emerges.

Schedule a call

Halle

PS:

1. For daily support and tidbits follow me over on Insta! 

2.  Time for a new journal? Pick up a new copy of my Know Thyself Journal for daily support towards your most important intentions for the next 90 days.

3.  Are you into individual assessments? Here is a link to take a free Core Values Assessment (CVI). It only takes 10 minutes and measures your innate, unchanging nature. Take it yourself and feel free to forward to a friend, too.